Reservations & Deposits

Reservations may be made by phone or online through the Book an Appointment link on our website.

When scheduling, please let us know what is most important to you, such as stylist experience, a specific service need, or the first available appointment. This helps our Guest Care team recommend the stylist and appointment time that best fit your needs.

All appointments require a credit card to reserve the appointment.

Depending on your scheduling flexibility, we recommend reserving appointments in advance whenever possible:

• Midweek appointments: approximately 1–2 weeks in advance

• Evening and weekend appointments: approximately 3–4 weeks in advance

If your preferred date or time is unavailable, we are happy to add you to our waiting list.

Reserving your next appointment before leaving the salon is one of the best ways to maintain a consistent service schedule.

We gladly accept cash, checks, debit cards, and major credit cards.

Consultations

Hair color is highly personalized, and desired results can vary greatly from one guest to another.

Complimentary 15-minute consultations are available for new guests prior to certain services to help ensure accurate scheduling, realistic expectations, and appropriate service selection.

We encourage you to bring inspiration photos that reflect the look you are considering.

During your consultation, your stylist will discuss your hair history, condition, desired result, maintenance preferences, budget, and the options most appropriate for your hair.

If additional consultation time is needed, 30-minute consultations may be scheduled for a service fee.

Appointment Confirmations

For your convenience, appointment confirmations may be sent at the time of booking and again by text message or email approximately 3–5 business days before your reservation.

To receive text confirmations, you must be opted in to our SMS messaging system.

Because technology can occasionally fail, appointment confirmations are provided as a courtesy and should not be relied upon as your only reminder. We recommend adding your appointment to your personal calendar when it is scheduled.

A Guest Care team member can also provide an appointment card upon request.

Cancellation & No-Show Policy

Your appointment time is reserved exclusively for you.

Out of respect for our guests, our stylists, and those waiting for appointments, we kindly request adequate notice if you need to cancel or reschedule.

Last-minute cancellations often leave appointment time that cannot be filled. Because our stylists reserve that time specifically for you, a late cancellation or missed appointment directly affects both their schedule and their income.

Providing adequate notice gives us the opportunity to offer that time to another guest and helps us maintain a fair and efficient schedule for everyone.

Cancellation Notice Requirements

• Appointments scheduled for less than 2 hours require at least 1 business day's notice

• Appointments scheduled for 2 hours or more require at least 2 business days' notice

Appointments canceled without the required notice, as well as no-show appointments, will result in forfeiture of the deposit associated with the reserved services.

Emergencies & Illness

We understand that unexpected circumstances, emergencies, and illnesses can arise.

If this occurs, please contact us as soon as possible. We will always do our best to handle these situations with understanding and fairness.

No-Call / No-Show Appointments

Guests who fail to arrive for a scheduled appointment without notice will forfeit their deposit and may be required to prepay future appointments.

Future reservations may be accepted on a non-refundable prepaid basis or subject to same-day availability.

Important Scheduling Information

Metamorphosis Hair Studio is closed on Sundays and Mondays.

Messages left after 3:00 PM on Saturdays cannot be retrieved until Tuesday morning and therefore do not satisfy cancellation notice requirements.

To ensure compliance with our cancellation policy, please contact us during normal business hours.

Arrival Time & Late Policy

Please arrive on time for your appointment so we can provide the full service experience you have reserved.

We recommend that new guests arrive approximately 10 minutes before their scheduled appointment.

If you arrive 15 minutes or more after your scheduled time, we will do everything possible to accommodate you. However, we may not be able to provide all scheduled services, and your appointment may need to be modified or rescheduled.

Our team works on a carefully coordinated schedule, so prompt arrival helps us remain on time for all guests.

Child Safety Policy

We love children and appreciate your understanding that a professional salon environment includes sharp instruments, hot styling tools, chemicals, electrical equipment, and other potential safety concerns.

For this reason, we kindly request that only children receiving services be present in the service area.

Children age 12 and older who are able to sit quietly and remain unsupervised may wait in the designated waiting area.

Young children in carriers or strollers may not be placed near service areas or held in a guest's lap while services are being performed.

Our goal is to maintain a safe and comfortable environment for every guest.

Noise & Courtesy Considerations

To help maintain a relaxing salon environment, we kindly ask guests to silence cell phones and other electronic devices whenever possible.

Phone conversations during shampoo services or while receiving salon services are not permitted.

We appreciate your cooperation in helping us maintain a peaceful environment for our guests and team.

Product Returns & Purchase Discrepancies

Your satisfaction is important to us, and we take pride in recommending professional products that are appropriate for your individual hair and scalp needs.

Unused retail products may be exchanged within 14 days of the original purchase date with a valid receipt or verifiable purchase history.

Refunds are not offered on opened or used products unless the product is determined to be defective.

Brushes, styling tools, and certain specialty items are final sale. Styling tools are subject to the manufacturer's warranty.

If a product is not performing as expected, our Guest Care team is happy to provide a complimentary product consultation to review proper use and, when appropriate, recommend a product better suited to your needs.

Missing Items or Purchase Discrepancies

Because retail purchases are completed and provided to the guest at the time of an in-salon transaction, we encourage guests to review their purchase and receipt before leaving the salon.

Any missing item, incorrect item, or discrepancy with a retail purchase must be reported to Metamorphosis Hair Studio within 7 days of the purchase date.

After 7 days, we may be unable to verify whether all merchandise was received at the time of purchase and therefore cannot guarantee a replacement, credit, or refund.

All claims are subject to verification of the original transaction and purchase history.

Nothing in this policy limits any rights provided by applicable law.

Customer Satisfaction & Service Adjustments

At Metamorphosis Hair Studio, we take great pride in the quality of our work and the experience we provide.

Your satisfaction is important to us.

Due to the professional nature of our services, salon services are non-refundable.

If you are not completely satisfied with your service, please notify us within 5 days of your appointment so we may arrange a complimentary adjustment when appropriate.

Adjustment appointments must be completed within 10 days of the original service.

Corrective color services are excluded from this guarantee because achieving the desired result may require multiple appointments.

Guests with prior at-home color, previous corrective work, or services performed elsewhere will be advised during consultation regarding realistic expectations, limitations, and the possibility that multiple sessions may be necessary.

Gratuities

Gratuity is always at your discretion and should reflect your satisfaction with your service and salon experience.

Gratuities are greatly appreciated by our service providers and assistants and are not included in service prices.

During check out you can leave a CASH gratuity or use the “Typpy” iPad kiosk at the Front Desk which allows you to use your Credit Card to individually tip your stylist and the assistant.